We have a 7-day replacement policy, which means you have 7 days after receiving your item to request a replacement.

IMPORTANT POINTS ABOUT OUR RETURN POLICY

• NO RETURNS WILL BE ACCEPTED FOR SIZE ISSUE, QUALITY, OR PERSONAL PREFERENCES. We publish sizes of our products in the product description.

• REPLACEMENTS WILL ONLY BE ISSUED AFTER INSPECTION.

• UNBOXING VIDEO IS A MUST TO INITIATE A RETURN OR REPLACEMENT.

Our 7-day replacement policy is applicable only to the following cases:

• Wrong Item Received - must be verified via unboxing video.
• Defective or Damaged Item Received - must be verified via unboxing video.

The following cases will NOT be eligible under our 7-day replacement policy:

• Any item that has been damaged or washed by the customer.
• Any item not sent in its original packaging along with the original box and inserts.
• Any item not in its original condition.

To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with inserts, and in its original packaging.

• Based on the pictures and unboxing video shared by the customer, our team will determine whether a replacement or return is warranted. The decision of our team in this regard is final.

• We charge a flat return fee of ₹100 in case of accepted returns due to size issues.

• In Case of Prepaid Orders - if the customer is unavailable or delivery could not be made successfully by our courier partners, refunds will be issued to the in-store wallet after deducting shipping fees.

• We are not responsible if the customer overpays to the courier person without observing the COD amount on the bill.

• If the customer contacts us after the 7-day return policy has lapsed, Eraya Style will not be catering to those requests.

Approved returns will only be given credit in your in-store wallet as a discount code or gift card that can be used on Eraya Style for placing your next order. No refunds will be issued to UPI IDs or Bank accounts.

Refunds:

We only issue refunds to the customer's bank account via UPI or Net Banking in exceptional cases where the item is delivered with a delay of multiple weeks or if the customer has repeatedly received incorrect or damaged items.

To Start a Return/Replacement:

1. Please enter your order number and phone/email here: Start Return or Exchange.
2. You will be given an option to return your item.
3. Include your order number, photos, and videos of the damaged product, and any comments.
4. If your order is eligible for a return, we will initiate a return courier request.
5. After the courier partner has returned the product, we will inspect it, and upon approval, if the order is eligible for a return, you will get the amount in your in-store wallet as a discount code or gift card for your next order.

If a courier partner is not available for return pickup from your pincode (unfortunately, not all courier partners offer return services), you need to courier the product back to us. We will issue the replacement when the product is delivered to us and inspected.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned or replaced. We do not issue refunds for our Premium range products—however, we offer free 6-month replacement on our Premium range. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Contact Us

We will notify you once we’ve received and inspected your return and let you know if the replacement was approved or not. If approved, you will get the amount in your in-store wallet as a discount code or gift card for your next order. If more than 15 business days have passed since we’ve approved your return, please send us a WhatsApp message at +91 7070174478.